Frequently Asked Questions

If you have any questions about the product, please contact the customer service center by phone +317 23665556 or by email: info@f10.eu

You can receive your order up to a certain volume in an Omniva parcel machine, having previously chosen delivery to a parcel machine.

Yes, it is possible. When placing an order, choose the delivery method and specify the delivery address.

You will receive an order confirmation email to the indicated address and a notification in your personal account on the www.f10.eu website.

A letter will be sent to the e-mail address you provided, in which information about the delivery time or date of the order will be provided, after which it can be received at the goods issuing point.

Orders can be picked up at the order collection point at www.f10.eu, Bowlero shopping center, in Riga, Lielirbes street 27, 4th floor, or by ordering delivery.

The company Omniva delivers all orders.

The goods are delivered all over Latvia. To find out about delivery options outside Latvia, please contact the www.f10.eu customer service center by phone +371 23665556 or by email:

When your order has been processed, you will receive a notification about the delivery date of the order. You have the opportunity to track the status of your order by entering the order number on our website www.f10.eu.

To solve this problem, please contact www.f10.eu customer service center by phone +371 23665556 or email: info@f10.eu

Payment methods - bank transfer, bank card and cash.

It is possible to pay with a bank card when receiving an order at the pickup location.

You can pay either in cash or with a bank card when receiving the order at Bowlero shopping center, Riga, Lielirbes street 27, 4th floor.

Yes, you can receive the invoice. Contact www.f10.eu customer service center by phone +371 23665556 or by email.info@f10.eu

No, there is no possibility to buy on credit at www.f10.eu.

Yes. There are 2 leasing companies available to choose from: AS "Lateko Līzings" and "InBank". To make a purchase in installments - simply press the appropriate button when placing your order, select the leasing company you need, and fill in all the data on its website. As soon as there is a response from the leasing company, we will contact you as soon as possible.

The computer assembly time is from 1 to 2 weeks. Upon confirming the order, the manager will inform about more precise dates.

The warranty for our computers is 2 years.

When ordering a computer, the assembly service is absolutely free. All computers undergo strict inspection before they reach the buyer's hands.

The assembly of computers is carried out only from the components included in the current order. Computers are not assembled from previously purchased components.

Yes, it is possible. The system unit case is not sealed. You can install additional components yourself.

Unfortunately, we do not modernize computers.

All products have a 24-month warranty for individuals and a 12-month warranty for legal entities.

If the warranty product status changes, our specialists will contact you to inform about the product status.

You can hand in the product for warranty repair at www.f10.eu online store - Bowlero, in Riga, Lielirbes Street 27, 4th floor.

The supplier provides the warranty repair.

The guarantee is provided by a receipt, check or voucher that you receive at the time of purchase.

The consumer has the right to return the product purchased in the e-store in accordance with the 19th point of the Regulation of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts" within 14 days after receiving the product. The eleventh part of Article 12 of the Consumer Rights Protection Law of the Republic of Latvia states: "The consumer is responsible for the reduction in the value of the goods if the goods have been used for other purposes than to ascertain the nature, characteristics and functioning of the goods."

The warranty period for legal entities is 12 months.

To solve this problem, please contact www.f10.eu customer service center by phone +371 23665556 or write to the e-mail:.info@f10.eu

To carry out warranty service, you need to have a receipt or waybill, original packaging, and the item itself with you.

The product can be given for warranty repair in the online store www.f10.eu - Bowlero, Riga, Lielirbes street 27, 4th floor.