Frequently Asked Questions

If you have any questions about the product, please contact our customer service center by phone at +33 7 45 19 58 95 or by email: info@f10.eu

You can pick up your order at a pickup location, subject to size restrictions, by selecting pickup as your delivery option during checkout.

Yes, it is possible. When placing an order, choose the delivery method and specify the delivery address.

You will receive an order confirmation email to the indicated address and a notification in your personal account on the fr.f10.eu website.

A letter will be sent to the e-mail address you provided, in which information about the delivery time or date of the order will be provided, after which it can be received at the goods issuing point.

Items can be picked up at the fr.f10.eu pickup point on the ground floor at 6 Place du Vel d’Hiv, 93260 Les Lilas, or ordered for delivery.

All orders are delivered by Chronopost or Colissimo

We deliver our products throughout France. For deliveries outside of France, please contact fr.f10.eu customer service by phone at +33 7 45 19 58 95 or by email: info.fr@f10.eu

When your order has been processed, you will receive a notification about the delivery date of the order. You have the opportunity to track the status of your order by entering the order number on our website fr.f10.eu.

To resolve this issue, please contact fr.f10.eu customer service by phone at +33 7 45 19 58 95 or by email: info.fr@f10.eu

Payment methods - bank transfer, bank card and cash.

Payment by credit card is accepted on-site upon pickup only at the pickup location at 6, Place du Vel d’Hiv, 93260, Les Lilas, ground floor.

You can pay either in cash or by credit card when you pick up your order at 6, Place du Vel d’Hiv, 93260, Les Lilas, ground floor.

Yes, you can request an pre-invoice. Please contact the fr.f10.eu customer service center by phone at +33 7 45 19 58 95 or by email: info.fr@f10.eu

That feature isn't available right now, but we're working on it.

That option isn't available right now, but we're working on it.

The computer assembly time is from 1 to 2 weeks. Upon confirming the order, the manager will inform about more precise dates.

The warranty on our computers for individual customers is 2 years.

When ordering a computer, the assembly service is absolutely free. All computers undergo strict inspection before they reach the buyer's hands.

The assembly of computers is carried out only from the components included in the current order. Computers are not assembled from previously purchased components.

Yes, it is possible. The system unit case is not sealed. You can install additional components yourself.

Unfortunately, we do not modernize computers.

Products have a 24-month warranty for individuals and a 12-month warranty for legal entities.

If the warranty product status changes, our specialists will contact you to inform about the product status.

You can drop off the item for a warranty repair from our online store fr.f10.eu at the ground floor of 6 Place du Vel d'Hiv, 93260 Les Lilas.

The supplier provides the warranty repair.

The guarantee is provided by a receipt, check or voucher that you receive at the time of purchase.

The consumer has the right to return goods purchased online, in accordance with Article L.221-18 of the Consumer Code, within 14 days of receiving the goods. In accordance with Article L.221-23 of the Consumer Code, the consumer is liable for any decrease in the value of the goods if they have been used for purposes other than those necessary to establish the nature, characteristics, and functioning of the goods.

The warranty period for legal entities is 12 months.

To resolve this issue, please contact fr.f10.eu customer service by phone at +33 7 45 19 58 95 or by email: info.fr@f10.eu

To carry out warranty service, you need to have a receipt or waybill, original packaging, and the item itself with you.

Please contact the fr.f10.eu customer service center by phone at +33 7 45 19 58 95 or by email: info.fr@f10.eu